Refund Policy

You can request a full refund within 14 days of your order date if you are not satisfied with a course, e-book or mini-app subscription. No deductions are applied — you receive the full amount you paid.

Accessing or using a mini-app does not automatically remove this guarantee. However, copying, extracting, republishing or redistributing its content is prohibited by our Terms. Suspected abuse may lead to suspension or withdrawal of access and action to protect our intellectual property, while Paddle assesses any refund under its policies and applicable consumer law.

You can cancel or reschedule a booked consultation at no cost up to 24 hours before the appointment and receive a full refund. If the consultation has already taken place, write to us and we will review your case individually; where the service could not be delivered as agreed, we refund it.

You can cancel a mini-app subscription at any time and keep access until the end of the period already paid. The 14-day guarantee applies to your first payment.

Our payments are processed by Paddle, our Merchant of Record. Request a refund at https://paddle.net using the email address you used at checkout, or write to us at naturalvet@gmail.com or by WhatsApp and we will arrange it for you. Paddle's own refund policy is available at https://www.paddle.com/legal/refund-policy.

Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank or card issuer.